Terms of sale

1. Who sells

Palacehotel Software SRL, avenue Rogier 351, 1030 Schaerbeek (Brussels), Belgium. Company number 0894.341.777, VAT BE 0894.341.777. Contact: bonjour@chezmaurice.eu.

These terms apply to the subscriptions and top-ups bought on account.chezmaurice.eu. The use of the apps is governed by the terms of use, and your data by the privacy policy.

2. What you buy

Your own Maurice, hosted by us in Europe at your-name.chezmaurice.eu, for a family of up to ten people: the server, its backups and updates, and the Maurice and Carnet apps. The person who subscribes is its owner and its administrator: they manage its accounts, and pay for it.

Maurice’s thinking (the AI models that answer) is included up to 3 € each month; beyond that it is paid from a prepaid balance (section 4).

3. Trial, prices and renewal

A new Maurice is free for 30 days, without a card, with 3 € of thinking. When the trial ends it pauses unless you subscribe; nothing is erased.

The subscription costs 12.90 € a month, or 130.80 € a year (10.90 € a month). While the launch offer lasts, the first two monthly payments are 10.90 €. Both include 3 € of thinking each month (section 4). Prices are in euros and include Belgian VAT (21 %).

The subscription renews by itself, every month or every year, until you cancel it. The first period is paid when you subscribe; the next ones are charged on the day each period starts. We announce any change of price by email at least 30 days before it applies, and it applies from the next period: you may cancel before then.

4. Thinking and top-ups

While a subscription runs, each calendar month includes 3 € of thinking for the whole Maurice, counted at the model providers’ price (close to two hundred messages with the everyday model). A month’s messages draw on it first; what a month leaves unused does not carry over.

Top-ups of 10, 20 or 50 € add to your Maurice’s balance of thinking. Of what you pay, we keep the VAT and a 20 % margin; the rest is spent at the model providers’ price: 10 € paid is 6.89 € of thinking. Your account page shows what is left. The balance does not expire while your Maurice exists. When the month’s 3 € and the balance are both used, Maurice stops answering until the next month or the next top-up; everything else keeps working.

5. Payment

Payments are handled by Mollie B.V. You pay the first period or a top-up by Bancontact or by card. By subscribing, you authorise the following periods to be charged automatically: to the same card, or, if you paid by Bancontact, by SEPA direct debit from the same bank account. We never see your card number or your bank details.

If a payment fails, Mollie tries again over the following days, and your Maurice keeps running for seven days after the end of the period paid. If nothing has been paid by then, it pauses. Its data is kept, and it resumes as soon as a payment goes through.

6. Cancelling

You can cancel at any time from your account page, at no cost and without giving a reason. Nothing more is charged. Your Maurice runs to the end of the month or the year already paid, then pauses. A period that has started is not refunded, except under section 7.

A paused Maurice keeps its data until you ask us to delete it. You can export all of it before or after you cancel.

7. Right of withdrawal and refunds

As a consumer, you may withdraw from a subscription within 14 days of its first payment, without giving a reason: write to bonjour@chezmaurice.eu or cancel from your account page and tell us. We refund that first payment within 14 days, by the means you paid with.

You can change your mind within 14 days of a top-up: we refund what you have not used. After that, a top-up is not refunded, but what is left never expires.

8. The service

We do our best to keep your Maurice available, backed up and up to date, and we say on its page when something is wrong. The service is provided as it is; to the extent the law allows, our liability is limited to what you paid us over the last twelve months. Nothing in these terms limits your rights as a consumer.

If you break the terms of use, we may suspend your Maurice after telling you why.

9. Law and disputes

These terms are governed by Belgian law, without depriving you of the protection of the law of the country where you live. Write to us first: most things are settled by a mail. If we cannot agree, you may turn to the Belgian Consumer Mediation Service, or to the courts of Brussels or of where you live.