Write to us at
support@chezmaurice.eu. Say which
app and device you use, and the address of your Maurice if you have one. We
answer within two working days.
The apps
Maurice (iPhone, iPad, Mac) is where you talk with
Maurice, alone or in rooms with your family.
Carnet (iPhone, iPad) is where you keep and read: books,
articles, films, podcasts, and the notes you write on them.
Both connect to the server of your Maurice — one you run yourself, or one
we host for you at <name>.chezmaurice.eu.
Joining a Maurice
Enter your Maurice’s address, then the invite code its administrator gave
you, and choose a PIN. The same code works in both apps. Lost your code? Ask
your Maurice’s administrator for a new one in Settings → Members.
To get a Maurice of your own, see chezmaurice.eu; to run one
yourself, see the self-hosting guide.
Your account and your data
Export or erase: in Maurice, Settings → My data.
Delete your account: in Maurice, Settings → My data →
Delete my account; in Carnet, tap your badge, then Privacy → Delete
my account.
This applies to Maurice and Carnet alike: they share one account.
Write to support@chezmaurice.eu
from the email address your account uses, with the subject
Delete my account.
Say which Maurice you belong to (its address, such as
<name>.chezmaurice.eu) and your name on it. If you run that
Maurice, say whether you want to close it entirely.
We may write back once to confirm the request comes from you.
We delete the account within 30 days and tell you when it is done.
Deleted: your profile, your conversations, your notes and
Carnet entries, your saved articles and highlights, what Maurice kept about
you, and any mailbox you connected. Closing a Maurice you run deletes it
entirely, for everyone on it. A subscription paid on our site ends with it;
one bought in the App Store or Google Play is cancelled from your store
account, which we cannot do for you.
Kept for a while: encrypted backups, which age out within
twelve months; invoices and payment records, for as long as the law requires.
A Maurice someone else runs on their own server is not in
our hands: ask the person who runs it.
Safety
In a shared room, long-press a message to report it or to block its author.
To report the app or a server being used to cause harm, write to
safety@chezmaurice.eu. The rules are in
the terms of use.
Something is not working
“Cannot reach the server”: check your Maurice’s address
and your connection; a Maurice you run must be reachable from where you
are.
A wrong PIN too many times: wait a quarter of an hour and
try again.
No notifications: allow them for the app in iOS
Settings.